A Productive Day For Sure!!

I love days like today, getting to really get down and dirty helping people find more time in their day!

I'd like to quickly touch on something that came up this morning while returning some gifts to a large baby box store for a Client who just recently had an adorable baby boy.

My Client handed me a bag and said that she had received some gifts that she needed to return but didn't have the receipts. What's a new Mother to do right, ask the wonderful people who gave her the gifts for a receipt?

So I head out to the store to return the items and immediately get shut down by the Lady working at the counter, it went something like this:

Me: "Hi there I need to return these items"

Lady: "Do you have a receipt?"

Me: "No they were gifts"

Lady: "We don't accept returns without a receipt"

Me: "Well they were gifts, what am I supposed to do ask the people who gave the gifts for a receipt?"

Lady: "Um well I guess, we don't take returns without a receipt, we give gift receipts with every purchase"

Me: "Yes, I understand that but this doesn't make any sense, I can't just ask for the receipt"

Lady: "Well do you have a registry, if they were bought off the registry, we can take them back"

Me: "Yes but they were not off the registry that is why I am bringing them back, I didn't need them"

Lady: " Let me look up the registry"

Me: "Ok, but..?"

Lady: "I can't find you under a registry, so I can't do anything for you"

Me: "Ok, well I need to speak to the Manager then"

Lady: "Sure" (snotty voice)

wait, wait, wait......

Finally I walk over to the baby area and ask for the Manager. A guy comes out and we chat for a second, I explain the situation, he looks over the items and immediately says, "this is no problem, we will take it all back and give you store credit if that is ok with you"

Me: " Of course it is, I very much appreciate your help today"

I then get ushered over to the same lady where the Manager tells her to take everything back and assures me that she will take good care of me.

She does.

My Client is happy, I am happy and the Lady at the counter, well I am sure she is happy too.

Two lessons learned today:

1. Always give gift receipts when giving a gift, it is just the easy and right thing to do. It will save the gift receiver (or their Concierge) time and hassle.

2. Don't settle because you don't want to make a scene, just ask someone else. What is it going to hurt if two people tell you no? The odds are that you will get a yes from someone eventually ;-)

Enjoy your evening!